HMA is a handpicked team of data gurus, programmers, strategists, storytellers, creators & coordinators dedicated to hotel marketing.

By connecting Big Data with creative minds, we have cultivated an approach to CRM management that bridges the gap between marketing and data. After 30 years, we have learned that our team’s cross-section of backgrounds and specialties is the very thing that allows an HMA partnership to grow our clients’ ROI in unprecedented ways.¬†We have built our reputation on the same guiding principles as top hotel companies. Superior service, attention to detail and exceeding customer expectations.

Michelle Heuer


Rick Heuer

Partner/Chief Financial Officer

Chuck Shearn

Vice President of Technical Services

Bryn Tyler

Production Manager/MIS Director

Tracy Bessire

Sr. Account Manager

Laura Kunz

Account Manager

Nayeli Valdivia

Account Manager

Caroline Ball

Marketing Coordinator

Amy Thomas

Marketing Coordinator

Brian Duckart

Creative Technical Lead

Jenn Schopfer

Junior Web Designer & Developer

Alex Battaglia

Graphic Designer

Michela Cagliero

Graphic Designer

Crystal Jackson

Communications Director

Mike Koleszar

Data Services Manager

Chris Escue

Lead Systems Designer

Lisa Gardner

Data Services Technical Lead

Marcos Garcia

E-Solutions Technical Lead

Steve Pursey

E-Solutions Technical Assistant

Richard Dean

E-Solutions Technical Assistant

Gudy Esteva

Mail House Operations Manager

Hooshang Norouzi

Accounting Manager

Support Services

We Make It Happen